Vincent (AI Chatbot) – Intelligent Support at autoDNA
Table of Contents
Table of Contents
For over 15 years, autoDNA has been continuously improving its service, customer support, and product offerings, making it faster and easier for users to access the site.
At the end of 2024, we launched a completely new autoDNA interface with proprietary interactive elements and simplified navigation — now it takes just three clicks to find the most important information about a vehicle’s history.
In May 2025, we introduced VIN report packages that allow customers to check the history of multiple vehicles. These packages are valid for 90 days for individual customers and 210 days for business clients.
All of these initiatives are part of our mission to support customers in choosing the right vehicle. We help minimize risk during the buying process and increase buyer awareness, while also building trust in the seller.
That’s why we created Vincent — an AI-powered chatbot. Vincent provides intelligent support, understands natural language, and possesses expert knowledge of vehicle history — available 24/7, 365 days a year.
A New Level of Conversation with autoDNA
Until now, our users could use a chat based on a simple block-scheme system — it responded to specific queries but had its limitations. It didn’t always understand the user’s intent, and interacting with it felt more like selecting options from a menu than having a “human” conversation.
At the end of October 2025, things changed. Enter Vincent — our new AI-powered assistant, stepping onto the international stage. Vincent understands natural language and can converse just like a real consultant. You can ask questions in your own words, and Vincent grasps the meaning of your message, not just individual keywords.
Vincent has expert knowledge of autoDNA reports and, moreover, is well-versed in the realities of the automotive market. He can offer guidance in a broader context — for example, explaining why it’s important to pay attention to the mileage of an imported vehicle.
This is a completely new level of interaction with autoDNA — more natural, helpful, and available whenever you need it.
Who Is Vincent? Key Advantages of Our AI Chatbot
Vincent is more than just an ordinary chatbot. He’s an intelligent assistant that combines knowledge of autoDNA products with the capabilities of modern artificial intelligence. Here are his key advantages:
- Instant responses – no need to click through multiple topics.
- Available 24/7, 365 days a year – you can reach out anytime, even when human consultants are offline.
- Understands natural language and context – even if you make a typo or phrase your question differently.
- Speaks 13 languages – regardless of the language version of the site, he will respond in the language you write in.
- Knows autoDNA products – providing guidance on vehicle history matters.
Vincent doesn’t just tell you about our company; he also explains how to check a vehicle’s history, where the data in our reports comes from, and how to interpret the information encoded in a VIN.
AI with Human Support – When a Consultant Can Help
While we focus on artificial intelligence, we understand that sometimes a conversation with a human is simply necessary. That’s why you can switch to a live consultant at any time.
Vincent can handle most inquiries, but if your question is more complex, a member of our team will gladly take over the conversation. This way, we combine the best of technology with the human touch.
Additionally, we offer convenient contact options — you can reach out via our contact form or email, or use our Help Center, where you’ll find answers to the most frequently asked questions.
How to Make the Most of Vincent
- Go to autoDNA.com
- Wait a few seconds — a chat bubble with Vincent will appear on the right side of your screen.
- Click the icon to open the chat window and start the conversation.
- Ask your question about a vehicle’s history or any specific topic.
Vincent will respond almost instantly, providing precise information and step-by-step guidance.
Vincent – A Step Toward the Future of autoDNA
Why are we launching a new AI chatbot? Because we believe that transparency and full access to information are the foundation of free and well-developed markets.
Research conducted by autoDNA in 2025 clearly shows that buyer awareness is increasing. As many as 65% of buyers are willing to purchase a car after it has been repaired, provided the repair is properly documented.
Car sellers are also increasingly focusing on transparency and customer satisfaction. The satisfaction of a buyer who knows the full history of a vehicle rises by an average of 16 percentage points.
The implementation of an AI chatbot like Vincent represents the next stage of autoDNA’s digital transformation and an investment in customer education. We want every user to have quick access to vehicle history information in a simple, intuitive, and modern way.
With Vincent, customer support becomes more accessible, effective, and user-friendly, allowing you to get the information you need exactly when you need it.
At autoDNA.com, the market-leading VIN decoding tool, you can free VIN lookup on a given vehicle. All you need for this is the VIN number. In the reports, on used cars, you can find information that will allow you to check whether the seller is telling the truth or not. In the report, you can find data on various topics. One of them is the vehicle history or stolen vehicle bases. You can do a VIN check for free 24/7 throughout the year.
