{"id":5363,"date":"2025-10-27T11:00:32","date_gmt":"2025-10-27T10:00:32","guid":{"rendered":"https:\/\/www.autodna.com\/blog\/?p=5363"},"modified":"2025-12-16T13:54:45","modified_gmt":"2025-12-16T12:54:45","slug":"vincent-ai-chatbot-intelligent-support","status":"publish","type":"post","link":"https:\/\/www.autodna.com\/blog\/vincent-ai-chatbot-intelligent-support\/","title":{"rendered":"Vincent (AI Chatbot) \u2013 Intelligent Support at autoDNA"},"content":{"rendered":"<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_74 counter-hierarchy ez-toc-counter ez-toc-grey ez-toc-container-direction\">\n<p class=\"ez-toc-title\" style=\"cursor:inherit\">Table of Contents<\/p>\n<label for=\"ez-toc-cssicon-toggle-item-69e25e4b45a69\" class=\"ez-toc-cssicon-toggle-label\"><span class=\"ez-toc-cssicon\"><span class=\"eztoc-hide\" style=\"display:none;\">Toggle<\/span><span class=\"ez-toc-icon-toggle-span\"><svg style=\"fill: #999;color:#999\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"list-377408\" width=\"20px\" height=\"20px\" viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 6H4v2h2V6zm14 0H8v2h12V6zM4 11h2v2H4v-2zm16 0H8v2h12v-2zM4 16h2v2H4v-2zm16 0H8v2h12v-2z\" fill=\"currentColor\"><\/path><\/svg><svg style=\"fill: #999;color:#999\" class=\"arrow-unsorted-368013\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"10px\" height=\"10px\" viewBox=\"0 0 24 24\" version=\"1.2\" baseProfile=\"tiny\"><path d=\"M18.2 9.3l-6.2-6.3-6.2 6.3c-.2.2-.3.4-.3.7s.1.5.3.7c.2.2.4.3.7.3h11c.3 0 .5-.1.7-.3.2-.2.3-.5.3-.7s-.1-.5-.3-.7zM5.8 14.7l6.2 6.3 6.2-6.3c.2-.2.3-.5.3-.7s-.1-.5-.3-.7c-.2-.2-.4-.3-.7-.3h-11c-.3 0-.5.1-.7.3-.2.2-.3.5-.3.7s.1.5.3.7z\"\/><\/svg><\/span><\/span><\/label><input type=\"checkbox\"  id=\"ez-toc-cssicon-toggle-item-69e25e4b45a69\"  aria-label=\"Toggle\" \/><nav><ul class='ez-toc-list ez-toc-list-level-1 ' ><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/www.autodna.com\/blog\/vincent-ai-chatbot-intelligent-support\/#A_New_Level_of_Conversation_with_autoDNA\" >A New Level of Conversation with autoDNA<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/www.autodna.com\/blog\/vincent-ai-chatbot-intelligent-support\/#Who_Is_Vincent_Key_Advantages_of_Our_AI_Chatbot\" >Who Is Vincent? Key Advantages of Our AI Chatbot<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/www.autodna.com\/blog\/vincent-ai-chatbot-intelligent-support\/#AI_with_Human_Support_%E2%80%93_When_a_Consultant_Can_Help\" >AI with Human Support \u2013 When a Consultant Can Help<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/www.autodna.com\/blog\/vincent-ai-chatbot-intelligent-support\/#How_to_Make_the_Most_of_Vincent\" >How to Make the Most of Vincent<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-5\" href=\"https:\/\/www.autodna.com\/blog\/vincent-ai-chatbot-intelligent-support\/#Vincent_%E2%80%93_A_Step_Toward_the_Future_of_autoDNA\" >Vincent \u2013 A Step Toward the Future of autoDNA<\/a><\/li><\/ul><\/nav><\/div>\n<p><span style=\"font-weight: 400;\">For over 15 years, autoDNA has been continuously improving its service, customer support, and product offerings, making it faster and easier for users to access the site.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">At the end of 2024, we launched <\/span><b>a completely new autoDNA interface <\/b><span style=\"font-weight: 400;\">with proprietary interactive elements and simplified navigation \u2014 now it takes just three clicks to find the most important information about a vehicle\u2019s history.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">In May 2025, we introduced <\/span><a href=\"https:\/\/www.autodna.com\/packages\"><b>VIN report packages<\/b><\/a> <span style=\"font-weight: 400;\">that allow customers to check the history of multiple vehicles. These packages are valid for 90 days for individual customers and 210 days for business clients.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">All of these initiatives are part of our mission to <\/span><b>support customers in choosing the right vehicle<\/b><span style=\"font-weight: 400;\">. We help minimize risk during the buying process and increase buyer awareness, while also building trust in the seller.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">That\u2019s why we created <\/span><b>Vincent <\/b><span style=\"font-weight: 400;\">\u2014 an AI-powered chatbot. Vincent provides intelligent support, understands natural language, and possesses expert knowledge of vehicle history \u2014 available 24\/7, 365 days a year.<\/span><\/p>\n<p>&nbsp;<\/p>\n<h2><span class=\"ez-toc-section\" id=\"A_New_Level_of_Conversation_with_autoDNA\"><\/span><b>A New Level of Conversation with autoDNA<\/b><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p><span style=\"font-weight: 400;\">Until now, our users could use a chat based on a simple block-scheme system \u2014 it responded to specific queries but had its limitations. It didn\u2019t always understand the user\u2019s intent, and interacting with it felt more like selecting options from a menu than having a \u201chuman\u201d conversation.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">At the end of October 2025, things changed. Enter <\/span><b>Vincent \u2014 our new AI-powered assistant<\/b><span style=\"font-weight: 400;\">, stepping onto the international stage. Vincent <\/span><b>understands natural language <\/b><span style=\"font-weight: 400;\">and can converse just like a real consultant. You can ask questions in your own words, and Vincent grasps the meaning of your message, not just individual keywords.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Vincent has expert knowledge of autoDNA reports and, moreover, is well-versed in the <\/span><b>realities of the automotive market.<\/b><span style=\"font-weight: 400;\"> He can offer guidance in a broader context \u2014 for example, explaining why it\u2019s important to pay attention to the mileage of an imported vehicle.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">This is a completely <\/span><b>new level of interaction with autoDNA<\/b><span style=\"font-weight: 400;\"> \u2014 more natural, helpful, and available whenever you need it.<\/span><\/p>\n<p>&nbsp;<\/p>\n<h2><span class=\"ez-toc-section\" id=\"Who_Is_Vincent_Key_Advantages_of_Our_AI_Chatbot\"><\/span><b>Who Is Vincent? Key Advantages of Our AI Chatbot<\/b><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p><span style=\"font-weight: 400;\">Vincent is more than just an ordinary chatbot. He\u2019s an<\/span><b> intelligent assistant <\/b><span style=\"font-weight: 400;\">that combines knowledge of autoDNA products with the capabilities of modern artificial intelligence. Here are his key advantages:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Instant responses<\/b><span style=\"font-weight: 400;\"> \u2013 no need to click through multiple topics.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Available 24\/7, 365 days a year <\/b><span style=\"font-weight: 400;\">\u2013 you can reach out anytime, even when human consultants are offline.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Understands natural language and context <\/b><span style=\"font-weight: 400;\">\u2013 even if you make a typo or phrase your question differently.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Speaks 13 languages <\/b><span style=\"font-weight: 400;\">\u2013 regardless of the language version of the site, he will respond in the language you write in.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Knows autoDNA products<\/b><span style=\"font-weight: 400;\"> \u2013 providing guidance on vehicle history matters.<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">Vincent doesn\u2019t just tell you about our company; he also explains how to check a vehicle\u2019s history, where the data in our reports comes from, and how to interpret the information encoded in a VIN.<\/span><\/p>\n<p>&nbsp;<\/p>\n<h2><span class=\"ez-toc-section\" id=\"AI_with_Human_Support_%E2%80%93_When_a_Consultant_Can_Help\"><\/span><b>AI with Human Support \u2013 When a Consultant Can Help<\/b><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p><span style=\"font-weight: 400;\">While we focus on artificial intelligence, we understand that sometimes a conversation with a human is simply necessary. That\u2019s why<\/span><b> you can switch to a live consultant at any time.<\/b><\/p>\n<p><span style=\"font-weight: 400;\">Vincent can handle most inquiries, but if your question is more complex, a member of our team will gladly take over the conversation. This way, <\/span><b>we combine the best of technology with the human touch.<\/b><\/p>\n<p><span style=\"font-weight: 400;\">Additionally, we offer convenient contact options \u2014 you can reach out via our <\/span><b>contact form or email,<\/b><span style=\"font-weight: 400;\"> or use our <\/span><a href=\"https:\/\/support.autodna.com\/\" rel=\"nofollow noopener\" target=\"_blank\"><b>Help Center<\/b><\/a><span style=\"font-weight: 400;\">, where you\u2019ll find answers to the most frequently asked questions.<\/span><\/p>\n<p>&nbsp;<\/p>\n<h2><span class=\"ez-toc-section\" id=\"How_to_Make_the_Most_of_Vincent\"><\/span><b>How to Make the Most of Vincent<\/b><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<ol>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Go to<\/span> <a href=\"https:\/\/www.autodna.com\/\"><b>autoDNA.com<\/b><\/a><b>\u00a0<\/b><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Wait a few seconds \u2014 a chat bubble with Vincent will appear on the right side of your screen.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Click the icon to open the chat window and start the conversation.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Ask your question about a vehicle\u2019s history or any specific topic.<\/span><\/li>\n<\/ol>\n<p><span style=\"font-weight: 400;\">Vincent will respond almost instantly, providing precise information and step-by-step guidance.<\/span><\/p>\n<p>&nbsp;<\/p>\n<h2><span class=\"ez-toc-section\" id=\"Vincent_%E2%80%93_A_Step_Toward_the_Future_of_autoDNA\"><\/span><b>Vincent \u2013 A Step Toward the Future of autoDNA<\/b><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p><span style=\"font-weight: 400;\">Why are we launching a new AI chatbot? Because we believe that transparency and full access to information are the foundation of free and well-developed markets.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Research conducted by autoDNA in 2025 clearly shows that buyer awareness is increasing. As many as <\/span><b>65% of buyers are willing to purchase a car after it has been repaired,<\/b><span style=\"font-weight: 400;\"> provided the repair is <\/span><b>properly documented.<\/b><\/p>\n<p><span style=\"font-weight: 400;\">Car sellers are also increasingly focusing on <\/span><b>transparency and customer satisfaction. <\/b><span style=\"font-weight: 400;\">The satisfaction of a buyer who knows the full history of a vehicle rises by an average of<\/span><b> 16 percentage points.<\/b><\/p>\n<p><span style=\"font-weight: 400;\">The implementation of an AI chatbot like Vincent represents the next stage of autoDNA\u2019s digital transformation and an<\/span><b> investment in customer education.<\/b><span style=\"font-weight: 400;\"> We want every user to have quick access to vehicle history information in a<\/span><b> simple, intuitive, and modern way.<\/b><\/p>\n<p><span style=\"font-weight: 400;\">With Vincent, customer support becomes<\/span><b> more accessible, effective, and user-friendly, <\/b><span style=\"font-weight: 400;\">allowing you to get the information you need exactly when you need it.<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><strong><div class=\"info-frame-container info-frame-exclamation info-iframe-border--green\">\n      <div class=\"info-frame-icon info-frame-exclamation\"><\/div>\n\n\t\t\t<div class=\"info-frame-header info-frame-header-orange\">It is good to know<\/strong><strong><\/div>\n\t\t\t<div class=\"info-frame-content\"><\/strong><\/p>\n<p>At autoDNA.com, the market-leading\u00a0<a class=\"waffle-rich-text-link\" href=\"https:\/\/www.autodna.com\/decoder-vin-checker\/\" target=\"_blank\" rel=\"noopener\">VIN decoding<\/a>\u00a0tool, you can\u00a0<a class=\"waffle-rich-text-link\" href=\"https:\/\/www.autodna.com\/\" target=\"_blank\" rel=\"noopener\">free VIN lookup<\/a>\u00a0on a given vehicle. All you need for this is the\u00a0<a class=\"waffle-rich-text-link\" href=\"https:\/\/www.autodna.com\/vin-number\/\" target=\"_blank\" rel=\"noopener\">VIN number<\/a>. In the reports, on used cars, you can find information that will allow you to check whether the seller is telling the truth or not. In the report, you can find data on various topics. One of them is the\u00a0vehicle history\u00a0or stolen vehicle bases. You can do a\u00a0<a class=\"waffle-rich-text-link\" href=\"https:\/\/www.autodna.com\/vin-check\/\" target=\"_blank\" rel=\"noopener\">VIN check<\/a>\u00a0for free 24\/7 throughout the year.<\/p>\n<p><strong><div class=\"check-vin-btn-container check-vin-btn-container--orange\">\n\t\t\t\t\t\t<div class=\"check-vin-btn--arrow\"><\/div>\n\t\t\t\t\t\t<iframe id=\"ASD-PA-0005010200-31-906\" title=\"Purchase the autoDNA reports in a bundle\" src=\"https:\/\/afilio.autodna.com\/ext\/load\/0005010200\/31?p_label=Check+VIN+number&p_color=orange\" style=\"width: 271px; height: 59px; border: 0;\" scrolling=\"no\"><\/iframe><script type=\"text\/javascript\">PA.load(\"0005010200-31-906\", \"packages\");<\/script>\r\n\n\t\t\t\t\t<\/div><\/strong><\/p>\n<p><strong><\/div>\n    <\/div><\/strong><\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>For over 15 years, autoDNA has been continuously improving its service, customer support, and product offerings, making it faster and easier for users to access the site. At the end of 2024, we launched a completely new autoDNA interface with proprietary interactive elements and simplified navigation \u2014 now it takes just three clicks to find the most important information about a vehicle\u2019s history. In May 2025, we introduced VIN report packages that allow customers to check the history of multiple vehicles. These packages are valid for 90 days for individual customers and 210 days for business clients. All of these initiatives are part of our mission to support customers in choosing the right vehicle. We help minimize risk during the buying process and increase buyer awareness, while also building trust in the seller. That\u2019s why we created Vincent \u2014 an AI-powered chatbot. Vincent provides intelligent support, understands natural language, and possesses expert knowledge of vehicle history \u2014 available 24\/7, 365 days a year. &nbsp; A New Level of Conversation with [&hellip;]<\/p>\n","protected":false},"author":18,"featured_media":5364,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":"","_links_to":"","_links_to_target":""},"categories":[361],"tags":[],"class_list":["post-5363","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-all"],"_links":{"self":[{"href":"https:\/\/www.autodna.com\/blog\/wp-json\/wp\/v2\/posts\/5363","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.autodna.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.autodna.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.autodna.com\/blog\/wp-json\/wp\/v2\/users\/18"}],"replies":[{"embeddable":true,"href":"https:\/\/www.autodna.com\/blog\/wp-json\/wp\/v2\/comments?post=5363"}],"version-history":[{"count":2,"href":"https:\/\/www.autodna.com\/blog\/wp-json\/wp\/v2\/posts\/5363\/revisions"}],"predecessor-version":[{"id":5383,"href":"https:\/\/www.autodna.com\/blog\/wp-json\/wp\/v2\/posts\/5363\/revisions\/5383"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.autodna.com\/blog\/wp-json\/wp\/v2\/media\/5364"}],"wp:attachment":[{"href":"https:\/\/www.autodna.com\/blog\/wp-json\/wp\/v2\/media?parent=5363"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.autodna.com\/blog\/wp-json\/wp\/v2\/categories?post=5363"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.autodna.com\/blog\/wp-json\/wp\/v2\/tags?post=5363"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}