Every byuer of a second-hand car knows how important it is to check vehicle history for accidents, mileage and appearance in police databases but did you know that you should also find out as much as you can about the service history? After all, if it turns out the manufacturer was carrying out large-scale service actions in the last few years, it is worth making sure the previous owner took proper care to remove the manufacturing defects.
Service actions may involve different parts of the car, such as lights, air bags, pedals or electrical components. While some defects are serious enough to pose a serious threat to the safety of the driver and other road users (these must be removed), others are simply irritating.
Service actions in autoDNA.com reports
You can check whether a given car model has been involved in any service actions – just use autoDNA.com vehicle history report. Since the last couple of months were abundant with service actions, we have updated our database. Type in the VIN of the car you have chosen and you will be informed whether it has any manufacturing defects. Apart from the data on the kind of defect you may expect, we also provide you with insight into the way the manufacturer has undertaken to deal with the defect (e.g. if the owners are to receive a written invitation to have the car serviced).
Who are the reports for, then? The answer is: both those who are planning to buy, and those who have recently made the purchase. Remember: if you have bought a fairly new car second-hand, it is very likely that it is the previous owner, not yourself, that the letter from the manufacturer will be sent to. A database such as that of autoDNA.com is always a more reliable option.
Some recent service actions
Vehicle manufacturers are obliged to inform the Polish Office of Competition and Consumer Protection (UOKiK) about any service actions. This is why UOKiK website is where you can find information on the more recent service actions.
One of the most noticeable service actions in the last few months was that of Dodge (RAM, Durango, Charger, Viper and Challenger), Chrysler (200 and 300), and Jeep (Cherokee and Grand Cherokee), started in September. It has involved as many as 1,410,000 vehicles! True, you can identify them by their VIN numbers, but it is also worth knowing that they all were made in the USA between 2013 and 2015. The manufacturer announced that it was possible to gain unauthorized access to the steering systems, which might lead to dangerous situations on the road. This is why owners of these models may receive a letter asking them to visit an authorized service station in order to update the security systems.
Despite being so serious, this is not the only recent service action undertaken by Jeep and Dodge. According to the information found on UOKiK website (publisher September 2015), Dodge Durango (WD) and Jeep Grand Cherokee manufactured in the USA between 2012 and 2013 may have a fuel pump transmitter fault which can potentially cause a sudden engine stop, thus posing a threat on the road. The service action has involved 477,000 vehicles!
400,000 vehicles by Dodge (RAM, Durango, Magnum, Charger, Dakota) and Chrysler 300, manufactured between 2003 and 2005, may have a faulty passenger air bag which is dangerous for the passenger; the service action was announced in July. Some Dodge models (Magnum and Charger), Chrysler 300 and Jeep (Commander and Grand Cherokee) manufactured in 2008 may have a faulty ignition key that automatically switches to OFF position. It is estimated that as many as 350,000 vehicles may be involved. Thanks to the service actions the keys and ignition switch will be replaced.
Not only Jeep, Dodge, and Chrysler models have manufacturing faults. In November alone, the following models have had service actions started: Opel Meriva B, Fiat Freemont, Chevrolet Captiva, Fiat Scudo, Maserati Quattroporte, Toyota Auris, Corolla, RAV4, Urban Cruiser, and Yaris. Every month, UOKiK publishes information on more than a dozen new service actions on average. This is why before you buy a car, it is important to use autoDNA.pl reports to make sure the model you have chosen does not have manufacturing defects.
Take a look on a few sample reports with updated data: